Anyone with an existing sierosanto.be account will be automatically logged in and new customers will need to create an account to log in.

You earn 1 point for every €1 spent, which you will receive max. 35 days after your order date. You can also earn points by referring friends, leaving product reviews, subscribing to the newsletter and more.

Log into your account via the Me & SieroSanto Rewards page and you will see your points balance, for both approved and outstanding points, at the top of the page.

Points are shown as pending until they are verified. This applies to purchases, referrals, and reviews. Once verified, the points status changes to approved and you can convert these points into reward vouchers to get discounts on future orders.

Points for purchases will be approved max. 35 days after the purchase date.

Referral points will be approved max. 35 days after the date your friend placed the order.

Points for reviews are approved once the review is posted. This can take up to 10 days from the date the review was submitted.

Once you've logged in, navigate to the Me & SieroSanto rewards page . Here you'll find a summary of your history in the "Your Recent Activity" section, including points earned and spent, with a status for each activity.

Approved: These points can be immediately converted into reward vouchers.

Pending: These points must be verified before they can be redeemed for reward vouchers. This typically applies to purchases, referrals, or reviews.

Cancelled: These points will not be added to your account. For example, if you cancel a purchase, the points will change from 'pending' to 'cancelled'.

Yes, points expire 12 months after the approval date.

Review request emails will be sent 30 days after the request date.

Yes - if all items in your order are returned and a full refund is given, the points will automatically be credited back to your account.
No - if you only return part of an order, you will not receive your points back.

No, only one voucher can be used per order and it cannot be used to purchase discounted products as part of a promotion.

Yes, you can use your reward voucher to purchase any product at a discount in the sale.

For each successful referral, the Referrer will be eligible to earn SieroSanto Loyalty Club points and the Referred Customer will receive a link that will grant him or her a discount that can be used on their first order.

No, referral discounts cannot be used in conjunction with other promotions.

Yes, you can use your referral discount to purchase a discounted product as part of the sale.

Visit the SieroSanto Loyalty Club Rewards page and log in. After logging in, you will see your SieroSanto Loyalty Club Points balance. It will take some time for your account to be updated. If you have not received your SieroSanto Loyalty Club points more than 30 days after your friend made the purchase, please contact our customer service at hello@sierosanto.be .

No. Go ahead and earn as many SieroSanto Loyalty Club points as possible, as long as they are genuine referrals and the customer you referred qualifies.

Any outstanding points will be cancelled.

Please note that any birthday gift rewarded as part of the SieroSanto Loyalty Club program is non-refundable, non-transferable and non-exchangeable once redeemed. If you have any issues with your gift, please contact our customer service team at hello@sierosanto.be .

If you no longer wish to participate, please contact us at hello@sierosanto.be and request to cancel your subscription. We will cancel your subscription and you will lose all SieroSanto Loyalty Club points, available discount codes and benefits.

Simply contact us at hello@sierosanto.be and we will re-register you. You will lose your previous SieroSanto Loyalty Club points, discount codes and benefits.

Please use our normal contact details for this, which you can find here .

Once you have enough points to qualify for a reward, log into your account and navigate to the SieroSanto Loyalty Club .
Scroll down to the "Spend Points" section where you can convert your points into a rewards voucher to get a discount on your next order. Each rewards voucher contains a unique code that you must enter at checkout. Your points must be converted into rewards vouchers before they can be used.

You can view your reward vouchers and exclusive codes at any time in the "Your Available Rewards" section on the SieroSanto Loyalty Club rewards page. Simply click "Approved" for the reward voucher you wish to use to retrieve the code.

Please note that there is a minimum spend of €20 once the reward voucher has been applied at checkout. Only one reward voucher can be used per order and cannot be used with any discount codes or promotions that are active at the time.

Please check that the amount in your shopping cart meets the minimum spend requirement of €20 once the voucher has been applied.

Please check that the unique reward voucher code has been copied correctly. Navigate to the 'Your Available Rewards' table to find your voucher and click 'Get Code' to check.

Yes, you can use your voucher to purchase discounted products in the outlet.

Once you have completed the activities "Create an account", "Sign up for our newsletter" and "Follow us on Instagram", the points will appear directly in your account. Try refreshing your browser window if the dots do not appear. If the spots still do not appear after 48 hours, please contact our customer service at hello@sierosanto.be .

If you have completed the "Tell us your birthday" activity, points will be awarded on your birthday. If you have the "Crystal Deluxe" level, you have up to one month to choose your free gift from your birthday.

If you completed the “Write a Review via Email” activity, it may take up to ten days for these points to appear in your account from the date your review was submitted.

If you made a purchase, purchased a sustainable refill or a friend made a purchase through your referral link, these points will be awarded for a maximum of 35 days from the date of purchase.

Please contact our customer service at hello@sierosanto.be if the points do not appear 48 hours after the expected date.

If you have converted points into a reward voucher, it will appear in the "Your Recent Activity" table with the status Approved. Simply click "Approved" for the reward voucher you want to use to retrieve the code.

If you can't find the FAQ you're looking for, click here to view our full list of Me&SieroSanto FAQs . More information can be found in our SieroSanto Loyalty Club Rewards Program Terms & Conditions .