Frequently Asked Questions about SieroSanto Loyalty Club

SieroSanto Loyalty Club is our new rewards program, where we reward you for your loyalty to SieroSanto Loyalty Club. You earn points when you shop online at sierosanto.be, but also for other activities such as referring your friends, subscribing to our newsletters and of course for your birthday. Once you have collected 50 points, you can convert them into reward vouchers for discounts on future orders and take our program to the next level to unlock a whole host of extra benefits! It's simple: the more you spend, the more you save.

Anyone with an existing sierosanto.be account will be automatically logged in and new customers will need to create an account to log in.

You earn 1 point for every €1 spent, which you will receive max. 35 days after your order date. You can also earn points by referring friends, leaving product reviews, subscribing to the newsletter and more.

Once you have enough points to qualify for a reward, log into your account and navigate to the SieroSanto Loyalty Club .
Scroll down to the "Spend Points" section where you can convert your points into a rewards voucher to get a discount on your next order. Each rewards voucher contains a unique code that you must enter at checkout. Your points must be converted into rewards vouchers before they can be used.

You can view your reward vouchers and exclusive codes at any time in the "Your Available Rewards" section on the SieroSanto Loyalty Club rewards page. Simply click "Approved" for the reward voucher you wish to use to retrieve the code.

Please note that there is a minimum spend of €20 once the reward voucher has been applied at checkout. Only one reward voucher can be used per order and cannot be used with any discount codes or promotions that are active at the time.

Please check that the amount in your shopping cart meets the minimum spend requirement of €20 once the voucher has been applied.

Please check that the unique reward voucher code has been copied correctly. Navigate to the 'Your Available Rewards' table to find your voucher and click 'Get Code' to check.

Yes, you can use your voucher to purchase discounted products in the outlet.

Once you have completed the activities "Create an account", "Sign up for our newsletter" and "Follow us on Instagram", the points will appear directly in your account. Try refreshing your browser window if the dots do not appear. If the spots still do not appear after 48 hours, please contact our customer service at hello@sierosanto.be .

If you have completed the "Tell us your birthday" activity, points will be awarded on your birthday. If you have the "Crystal Deluxe" level, you have up to one month to choose your free gift from your birthday.

If you completed the “Write a Review via Email” activity, it may take up to ten days for these points to appear in your account from the date your review was submitted.

If you made a purchase, purchased a sustainable refill or a friend made a purchase through your referral link, these points will be awarded for a maximum of 35 days from the date of purchase.

Please contact our customer service at hello@sierosanto.be if the points do not appear 48 hours after the expected date.

If you have converted points into a reward voucher, it will appear in the "Your Recent Activity" table with the status Approved. Simply click "Approved" for the reward voucher you want to use to retrieve the code.

If you can't find the FAQ you're looking for, click here to view our full list of Me&SieroSanto FAQs . More information can be found in our SieroSanto Loyalty Club Rewards Program Terms & Conditions .